Shipping policy

SHIPPING POLICY

Fairlook mein khush aamdeed! Ye policy batati hai ke hum aapka order kaise process aur deliver karte hain.

1. SHIPPING AREAS
Hum poore Pakistan mein delivery karte hain, jis mein bade shehr aur chote shehr/qasbe dono shamil hain. Kuch door-daraaz ilaqon mein delivery mein extra waqt lag sakta hai.

2. ORDER PROCESSING TIME
- Order confirm hone ke baad hum 1-2 working days mein usay process aur dispatch karte hain.
- Sunday aur public holidays par processing nahi hoti.
- Sale ya busy season mein processing mein 1-2 din zyada lag sakte hain.

3. DELIVERY TIME
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 2-4 working days
- Baqi shehr: 3-6 working days
- Remote/door-daraaz ilaqe: 5-8 working days
Ye andaaza hain. Courier ki taraf se kisi masle (mausam, hartal, security) ki wajah se delay ho sakta hai.

4. SHIPPING CHARGES
- Standard delivery charges: Rs. 200 poore Pakistan ke liye
- Rs. 2,000 se upar ke orders par FREE shipping
Final shipping charges checkout par order confirm karne se pehle nazar aate hain.

5. CASH ON DELIVERY (COD)
- COD Pakistan mein available hai.
- Delivery ke waqt courier ko exact amount ada karein.
- Order confirm karne ke liye hamari team call ya WhatsApp par rabta kar sakti hai. Confirmation na milne par order hold ya cancel ho sakta hai.
- Bar bar order wapas karne wale customers ke liye COD band kiya ja sakta hai.

6. ORDER TRACKING
Dispatch hone par aapko SMS/email/WhatsApp par tracking number aur courier ka link bheja jayega. Aap courier ki website par parcel track kar sakte hain.

7. DELIVERY ATTEMPTS
- Courier aam taur par 2-3 baar delivery try karta hai.
- Agar aap available na hon ya rabta na ho, to parcel humein wapas aa sakta hai. Aisi surat mein dobara bhejne ke charges customer se liye ja sakte hain.

8. GALAT ADDRESS
Order dene se pehle apna address, shehr aur phone number theek se likhein. Galat ya adhoore address ki wajah se hone wali delay ya wapsi ki zimmedari Fairlook ki nahi hogi.

9. DAMAGED YA GUM SHUDA PARCEL
- Parcel lete waqt courier ke samne packaging check karein.
- Agar parcel kharab ya khula hua ho to usay receive na karein aur humein foran bataein.
- Kisi aur masle ki surat mein delivery ke 48 ghantay ke andar humein email ya WhatsApp par tasveer ke saath inform karein.
- Gum shuda parcel ki surat mein hum courier se investigate karenge aur replacement ya refund denge.

10. INTERNATIONAL SHIPPING
Filhal hum sirf Pakistan mein delivery karte hain.

11. RABTA
Shipping se mutalliq kisi sawal ke liye rabta karein:
Email: fairlook.shop@gmail.com
Phone/WhatsApp: 03151172932

Fairlook apni shipping policy mein kisi bhi waqt tabdeeli ka haq rakhta hai. Tabdeeli website par update hote hi laagu ho jayegi.